LANDESK Service Desk

Improve Your Service Delivery

Improve Your Processes

With LANDESK Service Desk you gain a process driven, flexible end-to-end service management platform for basic resolution management and self service to reduce business downtime through to mature service portfolio management, capacity and availability capabilities for long term growth planning and continuous service improvement.

Delivered with out-of-the-box functionality that can be easily configured without coding, makes it simple to use and easy to own. It delivers effortless automation of policies and process and adoption of best practices as well as PinkVERIFY on all 15 ITIL v 3.0 processes.

Available in cloud, on-premise or hybrid delivery through an architecture that allows you to move between environments as your IT strategy evolves it is ideally suited for global or distributed environments.

Why LANDESK Service Desk

With LANDESK Service Desk you get a solution that helps you gain control and reduce the complexity of service delivery while improving visibility across your service management operations now and in the future. LANDESK Service Desk offers the following benefits:

  • Increase visibility across operations
  • Bridge IT infrastructures for a single system of record
  • Enforce policies and processes
  • Reduce time to resolution
  • Strengthen change control
  • Intelligence beyond traditional reporting
  • Simple service desk system administration and configuration
  • Simplify IT integration
  • Continuous best practice processes
  • Meet service level expectations
  • Anywhere, anytime reliability
  • Proactive communication
  • Improve customer satisfaction
  • Provide context for business decisions
  • Demonstrate the value of ITSM

Key Capabilities of LANDESK Service Desk

  • Process Foundation Layer
  • ITSM processes out-of-the-box (incident, problem, request, change, knowledge and more)
  • Service level management
  • Configuration Management Database (CMDB)
  • Reporting including prebuilt lookup lists, crystal reports and dashboards
  • Desktop, web or mobile interfaces
  • Self Service
  • Service Catalogue
  • Social ITSM
  • Core Integration including prebuilt connectors
  • Automation platform
  • Code free configuration; with simple wizards and graphical user interface
  • PinkVERIFY on all 15 ITIL v3 processes
  • KCS Verified
  • Available On-premise, In Cloud, or Hybrid

Delivery Platforms & Interfaces

LANDESK ITSM solutions are available on premise, in cloud or hybrid delivery with the ability to switch between platforms as requirements change.

LANDESK Service Desk as a Service is delivered with secure cloud hosting and agreed service level uptimes for cloud performance

No matter which route you take, you will still gain all the benefits that you would expect to receive in an ITSM solution

For each delivery platform LANDESK ITSM provides multiple interfaces to ensure that service desk staff, end users and business stakeholders see everything that they need to see in the way that suits them best at a particular moment in time. Available on a desktop console for deep dive administration, a light weight web access platform for day-to-day analyst activity plus mobile interfaces for all users.